Refund policy

Returns & Refunds

Change of mind / wrong size — 28-day returns

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be returned within 28 days of the delivery date (online orders)

  • Be in its original condition — unworn, unused, and with tags attached

  • Be in the original, undamaged shoe box (please don't tape or stick postal labels directly on the shoe box — pop it in a satchel)

  • Include proof of purchase (order number or confirmation email)

A 10% restocking fee applies to change-of-mind returns, deducted from your refund. Original shipping costs are non-refundable, and return postage is at your expense. We recommend a trackable service, as we can't process a refund for items that don't arrive.

Size exchanges

Size doesn't fit as expected? No problem. Contact us within 28 days of delivery and we'll exchange for a different size of the same model, subject to stock. Shoes must be unworn (tried on indoors only) with all packaging. You cover return postage; we cover postage of the replacement pair back to you.

Tip: check our Size Guide before ordering. Still unsure? Message us before you buy and we'll help you get it right the first time.

Local returns

All returns and exchanges are handled in Sandgate, Queensland. You'll never have to deal with international return shipping.

How to start a return or exchange

Email hello@bramblebayathletic.com.au with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send items back before we've confirmed your return — unannounced returns can't be processed.

Faulty or damaged items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 7 days of delivery with photos and your order number. We'll assess it promptly and arrange a repair, replacement, or refund — and we'll cover return postage for confirmed faults.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the ACL — the 28-day window, restocking fee, and return-postage terms above apply only to change-of-mind returns, never to faulty goods.

Refund timing

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 5 business days; your bank may take a further 2–5 business days to post it.